zu Announces New Positions

From our beginnings as a print shop in 1994 to Western Canada’s first digital agency, zu knows about the importance of innovation and remaining relevant. That is why we are pleased to welcome Albert Jame to the position of Chief Experience Officer (CXO) and as a member of the senior leadership team.

As the CEO and co-founder of zu, I have seen the accelerated transition to digital services during the pandemic and the resulting growth in demand for our strategy and design services - upwards of 300%. The creation of the CXO position will ensure that zu has the resources and expertise to meet the needs of our clients now and in the future.

Albert, a well-known figure in Western Canada’s business community, has been with zu for over 20 years and a shareholder for the past 15. He brings expertise in Service Design and User Experience (UX) and has overseen the development and growth of zu’s Strategy and Design unit from the beginning.

“I am driven by helping our clients continually improve. Whether that is the adoption of a digital road map, researching our client’s consumers or developing customer service standards, my greatest reward is helping companies evolve,” said Jame. “By using Design Thinking and User Experience knowledge, zu has been able to help dozens of companies across Canada make better decisions more quickly. What can sometimes take a client several months can be done in a week with our team.”

In addition to Albert’s appointment, several other employees have received new titles and responsibilities.

• Jennifer Korney has taken over the Resource Manager role;
• Megan MacLean has added more responsibilities as the Human Resource Manager;
• Candace Walz has moved into the new Process Manager role;
• On the production side, Roberta Barrington is now the Design Director;
• Brian Ohlmann moves up to Principal Designer;
• Shane Giroux the Technology Director
• Rebecca Ready takes over the Strategy Director; and
• Kit Hillis was named Growth Strategies Director.

“All of these changes solidify the future of zu, and align our human expertise with our companies’ priorities,” said Tony Zuck, Co-founder and CFO. “We are really happy with the team and the depth of talent we have at zu. zu has grown from 33 employees in January of 2020 to 44 employees today.”

As a digital products and services firm, we use user-centered design to drive innovation within organizations. We work with clients committed to building modern digital solutions for mature industry problems.