/ Saskatchewan Health Authority
Digital Unification
Saskatchewan Health Authority Website Screenshot

/ Overview

The Saskatchewan Health Authority (SHA) is the largest organization in Saskatchewan, employing over 40,000 individuals responsible for delivering safe, high-quality healthcare to over one million citizens.

At a critical digital and organizational turning point, the SHA engaged zu to facilitate, design, and develop the amalgamation of 12 Saskatchewan Health Regions (SHRs) website/intranet sets into a central digital platform.

/ Services

Strategy & Research

  • UX Research & Engagement
  • Digital Strategy & Transformation
  • User Journey Mapping
  • Workshop Facilitation
  • Heuristic & Usability Testing
  • Project Management

Experience Design

  • UX & UI Design
  • Product Design
  • Web & Intranet Design
  • Information Architecture
  • Visual Communication
  • Design System
  • Information Architecture

Technology & Optimization

  • Website Development
  • Drupal 10 Development
  • Intranet Development
  • API Integrations
  • Technical Strategy

/ Outcomes

20+
Websites redesigned into a single Drupal DXP
35K
Pages of duplicate and orphaned content audited
50%
Reduction in time-to-publish of web content
>1K
Clinically reviewed articles, videos and infographics
185%
Increase of communications team output

/ Solutions

Stakeholder Engagement

Putting users at the forefront, we started by digitally diagnosing web and intranet touch points across all 12 Saskatchewan Health Regions. Interviewing stakeholders, garnering public input, and co-designing with the SHA, we formed alignment on problems and created excitement in finding solutions — co-designing over 100 ideas for content, features and functionality — ideas that anticipate pain-points and create self-sovereignty for users.

63
one-on-one stakeholder interviews
4,327
public website survey responses
170
stakeholders engaged over 6 vision & co-design workshops
SHA Workshop

Designing for Everyone

Embracing the SHA's existing brand elements, we created an accessible, inclusive, and manageable website using a consistent color palette, plain language, clear typography, welcoming photography, and ample white space.

Woman holding child
Woman with dog in park
Child playing with school bus toy in bedroom

Dynamic Through Drupal

Leveraging Drupal, we developed a single, centralized CMS to unify messaging, control quality, and minimize duplicated efforts across Health Regions. It features tiered permissions, a powerful authoring experience, and interconnected content for their broad and diverse audience—drastically decreasing the workload and headaches for content administrators.

SHA Website Screenshot Grid

/ Work with us

Let’s talk.

Not sure where to start? Tell us a bit about yourself and your product or project. With over 30 years of experience, we've seen it all. No matter what stage you're in, we'll find a way to help or guide you to someone who can.

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