/ Saskatchewan Health Authority
Digital Unification
/ Overview
The Saskatchewan Health Authority (SHA) is the largest organization in Saskatchewan, employing over 40,000 individuals responsible for delivering safe, high-quality healthcare to over one million citizens.
At a critical digital and organizational turning point, the SHA engaged zu to facilitate, design, and develop the amalgamation of 12 Saskatchewan Health Regions (SHRs) website/intranet sets into a central digital platform.
/ Services
Strategy & Research
- UX Research & Engagement
- Digital Strategy & Transformation
- User Journey Mapping
- Workshop Facilitation
- Heuristic & Usability Testing
- Project Management
Experience Design
- UX & UI Design
- Product Design
- Web & Intranet Design
- Information Architecture
- Visual Communication
- Design System
- Information Architecture
Technology & Optimization
- Website Development
- Drupal 10 Development
- Intranet Development
- API Integrations
- Technical Strategy
/ Outcomes
Websites redesigned into a single Drupal DXP
Pages of duplicate and orphaned content audited
Reduction in time-to-publish of web content
Clinically reviewed articles, videos and infographics
Increase of communications team output
/ Solutions
Stakeholder Engagement
Putting users at the forefront, we started by digitally diagnosing web and intranet touch points across all 12 Saskatchewan Health Regions. Interviewing stakeholders, garnering public input, and co-designing with the SHA, we formed alignment on problems and created excitement in finding solutions — co-designing over 100 ideas for content, features and functionality — ideas that anticipate pain-points and create self-sovereignty for users.
one-on-one stakeholder interviews
public website survey responses
stakeholders engaged over 6 vision & co-design workshops
Designing for Everyone
Embracing the SHA’s existing brand elements, we created an accessible, inclusive, and manageable website using a consistent color palette, plain language, clear typography, welcoming photography, and ample white space.
Dynamic Through Drupal
Leveraging Drupal, we developed a single, centralized CMS to unify messaging, control quality, and minimize duplicated efforts across Health Regions. It features tiered permissions, a powerful authoring experience, and interconnected content for their broad and diverse audience—drastically decreasing the workload and headaches for content administrators.
